Apparently metrocast has taken to eating random emails. This has been going on for the a couple of weeks now. If you’ve sent us an email and we haven’t replied, it’s probably because of this. We do have confirmed instances of emails that never made it through. If you’ve been waiting on a reply, consider sending your email again. Also, the firstname.lastname@example.org email should be unaffected, as it has a gmail domain instead of metrocast.